Non-emergency Maintenance Request
We offer a convenient online service request system for routine repairs from residents who have a signed Permission to Enter (PTE) on file with the leasing office. If you meet these criteria, proceed to submit an online request. To submit a PTE for future online service requests, visit the leasing office during regular business hours. We look forward to serving you!
If you do not have a computer with internet connection, contact a Leasing Agent or visit our office location.
You may register for a Resident Portal Account to track the progress of your request. If the work has not been completed to your satisfaction, please contact your Property Manager.
What to Expect When Submitting an Online Maintenance Request
At the beginning of each workday, online service requests are reviewed, and repairs are scheduled within two business days. If you have a signed “Permission to Enter” on file and have provided adequate details for creating and scheduling the service request, no further action is required. A professional member of our maintenance team will be dispatched to your home to make the requested repair at our earliest opportunity.
However, if we require additional information, in order to ensure the proper technician is assigned, we may contact you via phone or email.